Delivery and refunds

Delivery is what the statement of work names. For software, that is code in your repository, with the architecture note and the access list the scope includes. For advertising and Merchant Center, it is the account structure, feed rules, and the measurement note, in accounts that stay in your name. For search, it is the changes on the site and the written note of what changed. For AI, it is the workflow, the evaluation, and the written rule for when a person reviews the output. For hotel software, it is the system commissioned for that hotel.

We do not sell or ship physical goods. There is no shipping charge and no carrier. The registered office is not a pickup counter.

A fee is earned when the matching work is delivered. A milestone is a piece of work the statement of work names as its own delivery. The fee for that milestone is earned when it is delivered.

You have 10 business days after a delivery to write a specific defect to hello@uptechrune.com. A defect is something the statement of work required that is missing or does not work. If you do not write in those 10 business days, the delivery is accepted and the fee for it stays earned. Business days are Monday to Friday, US Eastern, excluding US federal holidays.

If you cancel in writing before we have started the work, we refund the amount you paid for that work. “Started” means we have begun the work described in the statement of work, not that we have replied to your first email.

Send the cancellation to hello@uptechrune.com with the invoice number. We process that refund within 10 business days of a complete request.

Fees for a milestone that has been delivered are not refunded. If you prepaid a retainer or a later milestone and unused time remains when the engagement ends, we refund the unused portion. A day or a milestone is unused when we have not done that work.

Either side may end a retainer on 14 days’ written notice, as the terms describe. Work done through the end of that notice is earned. Unused prepaid time after that date is refunded.

Write to hello@uptechrune.com. Include the invoice number, the amount you believe should be refunded, and whether work has started. We confirm what is earned and what is unused, and we process the refund within 10 business days of a request that includes the invoice number.

Correspondence hours are Monday–Friday, 09:00–17:00 US Eastern. A request that arrives outside those hours is received on the next business day.

If you paid by card, we submit the refund to the payment processor. The date the amount appears on your card statement is set by the card issuer. We do not state that date as our own, and we do not treat a card-network window as a promise of when you will see the funds.

The fee was charged in US dollars by UPTECH RUNE TECHNOLOGY LLC. The refund is for that charge, in US dollars, for the unused amount only.

This page is part of the terms. It does not publish a rate, and it does not create an engagement by itself. The amount, the scope, and the invoice still come from the statement of work. Questions go to hello@uptechrune.com.